Terms and Conditions | Horizons Tech Terms Legal Policy

“These Horizons Tech Terms and Conditions govern the relationship between users and the Horizons Tech platform.”

Overview of Horizons Tech Terms and Conditions

Definitions

The following terms, when used in these Horizons Tech Terms and Conditions, shall have the meanings assigned to them below:

Horizons Tech
Refers to the company, website, and all associated services provided by horizonsstech.com.
User
Any individual or entity accessing or using the Horizons Tech website or services.
Services
The digital solutions, software development, and other related offerings provided by Horizons Tech, as described on the website.
Account
The user’s registered profile on Horizons Tech, which includes personal and payment information.
Content
Any text, images, audio, video, or other data submitted, posted, or displayed on the website by users or Horizons Tech.
Cookies
Small files stored on a user’s device that collect information about website usage to enhance user experience.
Personal Data
Information that identifies or can be used to identify a user, such as name, email address, and payment details.
Third Parties
Any entities other than Horizons Tech and the user, which may provide services or content through the website.
Platform
Refers to the Horizons Tech website and any related applications or systems.
Agreement
Refers to these Terms and Conditions, including any amendments or updates.

Why Include This Section?

- Improved Clarity: Users can quickly understand the key terms used throughout the website and services without ambiguity.
- Reduced Disputes: By defining important terms clearly, misinterpretations are minimized, reducing potential conflicts.
- Legal Compliance: Many jurisdictions require clear definitions to ensure legal documents comply with local laws and regulations.

User Responsibilities

By accessing or using Horizons Tech’s website and services, you agree to comply with the following responsibilities:

Accurate Information

Users must provide accurate, complete, and up-to-date personal and payment details when registering for an account or making a purchase.
Furthermore, they are responsible for updating this information promptly in the event of any changes.

Account Security

Users are responsible for maintaining the confidentiality of their login credentials (e.g., username and password).
In case of unauthorized access or suspicious activity, they must immediately notify Horizons Tech.
In addition, users should log out after each session to prevent any misuse of their accounts.

Lawful Use

Users agree to use the website and services only for lawful purposes, and in full compliance with applicable laws and regulations.
For example, engaging in fraud, phishing, spamming, or any other illegal activity is strictly prohibited.

Prohibited Content

Users must not upload, share, or transmit content that is harmful, defamatory, or obscene.
Moreover, they must ensure their content does not violate any intellectual property rights and complies with Horizons Tech’s content guidelines.

Respect for Intellectual Property

Unless explicitly authorized in writing, users may not copy, distribute, or modify Horizons Tech’s content, trademarks, or software.

Communication Etiquette

All communications with Horizons Tech’s support team or other users must be respectful and professional.
Therefore, harassment, abusive language, or inappropriate behavior will not be tolerated.

Timely Responses

To ensure efficient service, users are expected to respond promptly to any requests for information or clarification.

Payment Obligations

Users must ensure that payments for services are made on time and as agreed.
Otherwise, failure to meet payment obligations may lead to service suspension or termination.

Compliance with Policies

In addition to the above, users must comply with all Horizons Tech policies, including but not limited to the Privacy Policy, Cookies Policy, and Refund Policy.

Reporting Violations

Users are encouraged to report any suspected violations of these Terms and Conditions or any potential security breaches.
This helps maintain a safe and trusted environment for everyone.

Why This Section?

Clear Expectations: Defines user obligations, reducing misunderstandings.
Enhanced Security: Emphasizes the importance of account safety and lawful use.
Professionalism: Promotes respectful interaction between users and the company.

Payment and Refund Policy

Payment Methods
Payments for services can be made using the available electronic payment options, including but not limited to:
- STC Pay
- Apple Pay
- MasterCard
- Mada
- Visa
All payment transactions are processed securely through trusted payment gateways.

Payment Confirmation
Upon successful payment, an electronic receipt detailing the transaction will be sent to the email address registered with Horizons Tech.
Users must ensure that their payment information is accurate to avoid processing delays.
Failed Payments
If a payment is declined due to insufficient funds, incorrect details, or any other issue, the user will receive an error message.
Users may use an alternative payment method or contact their financial institution for resolution.
Service Activation
Services will be activated or initiated upon confirmation of payment, as specified in the service request.

Refund Policy
Eligibility for Refunds
Refunds are available under the following circumstances:
- Failure to deliver the service within the agreed timeline without valid justification.
- Delivery of a service that does not match the description outlined in the service request.
- Cancellation of the service by Horizons Tech due to unforeseen issues.
Non-Refundable Cases
Refunds will not be granted under the following conditions:
- The user delays in responding to requests for information necessary to complete the service.
- More than 24 hours have passed since payment without a valid refund request.
- The user has already received and confirmed part of the service.
- Delays caused by force majeure events (e.g., natural disasters, internet outages).

Refund Process
Approved refunds will be processed within 14 business days from the date of approval.
Refunds will be credited to the original payment method used unless otherwise agreed.
Disputes and Resolution
Users are encouraged to contact Horizons Tech’s support team for any billing discrepancies or refund-related concerns.
Disputes will be reviewed on a case-by-case basis, and resolutions will be communicated within a reasonable timeframe.
Additional Fees for Modifications
Users are entitled to request up to two modifications free of charge, as long as the changes fall within the agreed service scope.
Additional modifications beyond the included limit will incur an extra fee, which will be communicated in advance.
Taxes and Additional Charges
Users are responsible for any applicable taxes, duties, or other charges required by local regulations.

Why This Section?

Transparency: Clearly defines payment and refund processes to avoid disputes.
Customer Confidence: Builds trust by detailing refund eligibility and timelines.
Legal Protection: Minimizes risks of misuse and sets clear expectations for both parties.

Service Interruptions and Liability

Planned Maintenance and Updates

Horizons Tech may occasionally perform scheduled maintenance, system upgrades, or essential updates, which could result in temporary service downtime.
Users will be notified in advance of any planned interruptions whenever reasonably possible.

Unplanned Service Interruptions

While Horizons Tech aims to provide continuous, uninterrupted access, unplanned outages may occur due to technical malfunctions, force majeure events, or unforeseen issues.
The company will make reasonable efforts to restore services quickly but assumes no liability for delays beyond its control.

User Responsibility During Interruptions

Users are encouraged to regularly back up important data and ensure alternative means of access or communication during potential outages.
Prompt reporting of any issues to Horizons Tech’s support team is necessary to ensure timely resolution.

Limitations of Liability

Horizons Tech shall not be held liable for:

Any loss of revenue, data, or business opportunities resulting from service interruptions.
Damage to user devices or systems due to viruses, malware, or other harmful components transmitted via the platform.
Delays or disruptions caused by third-party services, networks, or providers.

Force Majeure

Horizons Tech is exempt from liability for service failures due to circumstances beyond reasonable control, including but not limited to:

Natural disasters (e.g., earthquakes, floods)
Power outages or utility failures
Internet or telecommunications disruptions
Acts of government, regulatory actions, or legal restrictions

Liability Cap

In any event, Horizons Tech’s total liability shall not exceed the amount paid by the user for the specific service in the six months preceding the incident.

Third-Party Links and Services

Horizons Tech may include links to third-party websites or integrate third-party tools for user convenience.
The company is not responsible for the availability, accuracy, or reliability of third-party content or services, nor liable for any damages resulting from their use.

User Indemnification

Users agree to indemnify and hold Horizons Tech harmless from any claims, losses, or damages resulting from misuse of the service, violation of these Terms, or breach of applicable laws and regulations.

Dispute Resolution

Any disputes relating to service disruptions or liability will be addressed through good-faith negotiations between the user and Horizons Tech.
If a resolution cannot be reached, disputes will be handled according to the governing laws outlined in these Terms and Conditions.

Why This Section Matters

User Clarity: Outlines responsibilities and expectations during disruptions.
Legal Protection: Limits liability for Horizons Tech while preserving transparency.
User Support: Offers actionable steps for users to mitigate risks and report issues.

Intellectual Property

Ownership of Content

All content provided through the Horizons Tech website and services—including but not limited to text, graphics, logos, icons, images, software, and other materials—is the exclusive property of Horizons Tech or its licensors.
This content is protected under copyright, trademark, and other applicable intellectual property laws.

Limited License to Users

Horizons Tech grants users a non-exclusive, non-transferable, and revocable license to access and use the services solely for personal or business purposes, as permitted under these Terms and Conditions.
Users may not:

Modify, reproduce, or publicly display any content;
Distribute or create derivative works from Horizons Tech materials;
Use any content for commercial purposes without prior written consent from Horizons Tech.

User-Generated Content

Users retain ownership of any content they submit via Horizons Tech’s platform (e.g., reviews, feedback, project files).
By submitting content, users grant Horizons Tech a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for the purpose of providing and improving services.

Prohibited Actions

Users are strictly prohibited from:

Copying, redistributing, or creating derivative works based on Horizons Tech’s proprietary content or services.
Removing, obscuring, or altering any copyright, trademark, or proprietary notices.
Using Horizons Tech’s intellectual property in any way that competes with or undermines the company’s services.

Trademarks

All trademarks, service marks, trade names, and logos displayed on the platform are the property of Horizons Tech or its affiliates.
Unauthorized use of these marks is strictly prohibited and may result in legal action.

Infringement and Reporting

Horizons Tech respects the intellectual property rights of others and expects users to do the same.
If you believe your intellectual property has been infringed upon, contact info@horizonsstech.com with the following details:

A description of the copyrighted work or trademark;
The URL or location of the infringing content;
Proof of your ownership;
Your full contact information.

Consequences of Infringement

Unauthorized use of Horizons Tech’s intellectual property may result in:

Immediate termination of user access;
Legal action, including claims for damages and recovery of attorney’s fees.

Reservation of Rights

Horizons Tech reserves all rights not expressly granted in these Terms and Conditions. No additional rights are implied or conferred.

Why This Section Matters

Clarity on Ownership: Clearly defines intellectual property boundaries and user limitations.
Legal Safeguards: Helps protect Horizons Tech from misuse and infringement.
User Guidance: Explains acceptable usage and outlines a formal process for reporting IP violations.

Governing Law and Jurisdiction

Governing Law

These Terms and Conditions, and any disputes arising from or relating to the use of Horizons Tech’s website and services, shall be governed by and interpreted in accordance with the laws of [Country/State], without regard to its conflict of law principles.

Jurisdiction

All legal actions or proceedings related to these Terms shall be brought exclusively in the courts located in [City, Country/State].
Users agree to:

Submit to the personal jurisdiction of these courts;
Waive any objections based on venue or forum non conveniens.

Dispute Resolution

Prior to initiating formal legal proceedings, both parties agree to engage in good-faith negotiations or mediation to resolve any disputes.
If mediation does not result in a resolution, either party may pursue legal remedies as permitted under the governing law.

International Use

Horizons Tech does not guarantee that its services are appropriate or available for use outside [Country].
Users accessing the platform from other locations do so at their own risk and are responsible for complying with local laws and regulations.

Severability

If any provision in this section is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Why This Section Matters

Legal Clarity: Establishes a clear legal framework for dispute resolution.
Streamlined Handling: Encourages resolving issues outside of court when possible.
Global Awareness: Protects the platform while acknowledging international access.

Dispute Resolution Mechanism

1. Good-Faith Negotiations

In the event of any dispute, claim, or disagreement arising from or relating to the use of Horizons Tech’s services, both parties agree to first attempt resolution through good-faith negotiations.
Either party may initiate this process by submitting a written notice detailing:

The nature of the dispute; and
The proposed resolution.

2. Mediation

If the dispute is not resolved within [30] calendar days of initiating negotiations, the parties agree to submit the matter to mediation.

Mediation will be facilitated by a mutually agreed-upon neutral third party or a recognized mediation service in [Country].
Mediation costs will be shared equally, unless otherwise agreed in writing.

3. Arbitration (Optional)

If mediation fails, either party may elect to resolve the dispute through binding arbitration, as an alternative to court litigation.

Arbitration will be governed by the rules of [e.g., ICC, AAA, or local arbitration authority].
Proceedings will take place in [City, Country], and conducted in [Language].
The decision of the arbitrator will be final and binding on both parties.

4. Exclusions

The dispute resolution mechanism outlined here does not apply to:

Requests for injunctive or equitable relief;
Claims involving intellectual property rights violations;
Cases regarding unpaid fees or outstanding financial obligations.

5. Legal Proceedings

If the dispute remains unresolved after mediation or arbitration (where applicable), either party may initiate formal legal proceedings under the Governing Law and Jurisdiction section.

6. Confidentiality

All communications, negotiations, and proceedings under this section are confidential and may not be disclosed in any subsequent legal or public process without prior written consent from both parties.

7. Time Limitation

All claims or disputes must be raised within [12 months] of the date the issue arises.
Failure to do so will result in the claim being considered waived and time-barred.

Why This Section Matters

Efficient Resolution: Provides a cost-effective, multi-step approach to dispute handling.
User and Company Protection: Encourages dialogue before legal action.
Legal Clarity: Establishes clear boundaries, responsibilities, and deadlines.

🟠 Termination of Services

Termination by User

Users may terminate their account or any service at any time by providing written notice to Horizons Tech via [contact method]. Upon termination, users are responsible for any outstanding payments for services rendered up to the termination date. Certain data may be retained as required by law or for legitimate business purposes, as outlined in the Privacy Policy.

Termination by Horizons Tech

Horizons Tech reserves the right to suspend or terminate a user’s account or services without prior notice in the following cases:

Violation of Terms: Breach of any terms outlined in this agreement.
Non-Payment: Failure to settle outstanding payments after repeated notifications.
Fraudulent Activities: Engaging in or attempting fraudulent transactions or misuse of the platform.
Unlawful Use: Using services for illegal purposes, including but not limited to violating intellectual property rights, spamming, or hacking attempts.
Inactive Account: Accounts deemed inactive for a period exceeding [X months] may be terminated.

Effects of Termination

Upon termination:

Access to the platform and services will be immediately revoked.
Pending work or files may become inaccessible unless otherwise agreed.
Users remain liable for outstanding dues.
Horizons Tech may pursue legal action if necessary.

Refunds Upon Termination

Refunds are subject to the Refund Policy.
No refunds will be issued for violations of terms.

Reactivation of Services

Users may request reactivation of their account in cases of inactivity or non-payment by contacting support. Verification and reactivation fees may apply.

🟠 Third-Party Services

Use and Integration

Horizons Tech may integrate third-party services (e.g., payment gateways, cloud storage). Users agree to comply with the terms of these services.

Limitation of Liability

Horizons Tech is not responsible for:

The availability or performance of third-party services.
Any delays, damages, or issues caused by them. Users must resolve such issues directly with the third-party provider.

Data Sharing

We may share user data with trusted vendors only when necessary and in line with our Privacy Policy.

User Responsibility

Users must maintain the security of their third-party accounts. Horizons Tech is not liable for any misuse or unauthorized access.

Service Changes & Links

Horizons Tech may change or remove third-party services at its discretion and will notify users of significant changes. Any third-party links on the platform are used at the user’s own risk.

Why This Section?

Transparency: Clarifies the role of third-party services and sets expectations for users.

Liability Management: Limits Horizons Tech’s responsibility for third-party performance or issues.

User Awareness: Ensures users understand their obligations when interacting with external providers.

🟠 Force Majeure

Definition of Force Majeure

Horizons Tech shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

Natural disasters (e.g., earthquakes, floods, hurricanes)
Government actions or regulatory restrictions
War, riots, or civil unrest
Pandemics or public health emergencies
Cyberattacks, system failures, or major internet disruptions
Labor disputes or material shortages

Impact on Services

During such events:

Horizons Tech’s contractual obligations will be suspended.
Users may experience service delays, interruptions, or unavailability.
Horizons Tech bears no liability for such disruptions.

Notification and Mitigation Measures

In the event of force majeure, Horizons Tech will:

Notify users as soon as reasonably possible.
Explain the nature and expected impact of the event.
Take reasonable actions to minimize disruptions and resume service.

Right to Terminate

If the event continues for more than 30 days:

Either party may terminate the affected services.
Written notice must be provided.
No penalties will apply for such termination.

Why This Clause?

Protects Horizons Tech from uncontrollable external risks.
Clarifies expectations for users during disruptions.
Provides flexibility for both parties in prolonged cases.

🟠 Age Restrictions

Minimum Age Requirement

Users must be:

At least 18 years old, or
The legal age of majority in their jurisdiction—whichever is higher.

By using the services, users confirm they meet this requirement.

Parental Consent for Minors (Ages 13–17)

Users aged 13 to legal majority may only use the services with supervision and consent of a parent or legal guardian.
The parent/guardian assumes full responsibility for compliance.

Prohibited Use by Children Under 13

Horizons Tech does not permit users under 13 to use its services.
If personal data is collected from such users without parental consent, it will be deleted promptly.

Enforcement and Account Termination

Horizons Tech reserves the right to:

Immediately terminate accounts that violate age policies.
Take necessary action to ensure legal compliance.

Why This Clause?

Legal Compliance: Aligns with regulations like COPPA.
Clear Guidance: Sets age-based conditions for platform access.
Risk Mitigation: Protects the company from liabilities involving minors.

Accessibility Statement

Commitment to Accessibility
Horizons Tech is committed to providing an inclusive and accessible digital experience for all users, regardless of their physical or technological abilities. We continuously work to ensure our website and services comply with recognized accessibility standards.

Standards and Compliance
Our goal is to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outlines principles and techniques for making digital content accessible to people with disabilities, including those with visual, auditory, cognitive, or motor impairments.

Features for Enhanced Accessibility

Compatibility with screen readers and assistive technologies.

Adjustable text sizes and contrast settings for improved readability.

Keyboard navigation for users with limited motor capabilities.

Captions and alternative text for multimedia content.

Continuous Improvement

We regularly review and update our website to address any accessibility issues and improve user experience. We also welcome feedback from our users to help us identify and resolve potential barriers.

Accessibility Support
If you encounter any difficulties accessing our services or have suggestions to enhance accessibility, please contact us at:

Email: info@horizonsstech.com

Phone: +966559014134

Third-Party Content
While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content linked from our website. We encourage feedback on any challenges users encounter with such content.

Why This Clause?

Inclusivity: Demonstrates Horizons Tech’s commitment to making its services available to everyone.

Legal Compliance: Helps align with accessibility regulations like the Americans with Disabilities Act (ADA) or similar laws.
User Engagement: Provides a channel for users to report accessibility issues, fostering trust and accountability.