Definitions
The following terms, when used in these Terms and Conditions, shall have the meanings assigned to them below:
- Horizons Tech
Refers to the company, website, and any associated services provided by horizonsstech.com. - User
Any individual or entity accessing or using the Horizons Tech website or services. - Services
The digital solutions, software development, and related offerings provided by Horizons Tech as described on the website. - Account
The user’s registered profile on Horizons Tech, which includes personal and payment information. - Content
Any text, images, audio, video, or other data submitted, posted, or displayed on the website by users or Horizons Tech. - Cookies
Small files stored on a user’s device that collect information about website usage to enhance user experience. - Personal Data
Information that identifies or can be used to identify a user, such as name, email address, and payment details. - Third Parties
Any entities other than Horizons Tech and the user, which may provide services or content through the website. - Platform
Refers to the Horizons Tech website and any related applications or systems. - Agreement
Refers to these Terms and Conditions, including any amendments or updates.
Why Include This Section?
- Improved Clarity: Users can quickly understand key terms without ambiguity.
- Reduced Disputes: Misinterpretations are minimized, reducing potential conflicts.
- Legal Compliance: Many jurisdictions require clear definitions in legal documents.
User Responsibilities
By accessing or using Horizons Tech’s website and services, you agree to comply with the following responsibilities:
- Accurate Information
- Users must provide accurate, complete, and up-to-date personal and payment information when registering an account or making a purchase.
- Users are responsible for promptly updating their information if any changes occur.
- Account Security
- Users are responsible for maintaining the confidentiality of their account credentials (e.g., username and password).
- Users must notify Horizons Tech immediately of any unauthorized access or suspicious activity involving their account.
- Users must log out after each session to prevent unauthorized use.
- Lawful Use
- Users agree to use the website and services only for lawful purposes and in compliance with applicable laws and regulations.
- Users are prohibited from engaging in activities such as fraud, phishing, spamming, or any other illegal actions.
- Prohibited Content
- Users must not upload, share, or transmit any content that is harmful, defamatory, obscene, or infringes on the intellectual property rights of others.
- Users are responsible for ensuring their content complies with Horizons Tech’s content guidelines.
- Respect for Intellectual Property
- Users may not copy, distribute, or modify Horizons Tech’s content, trademarks, or software without explicit written permission.
- Communication Etiquette
- Users must maintain respectful and professional communication with Horizons Tech’s support team and other users. Harassment, abusive language, or inappropriate behavior will not be tolerated.
- Timely Responses
- Users are expected to respond promptly to any inquiries or requests for additional information required to complete a service.
- Payment Obligations
- Users must ensure timely payment for services as agreed.
- Failure to complete payment may result in service suspension or termination.
- Compliance with Policies
- Users agree to abide by all Horizons Tech’s policies, including but not limited to the Privacy Policy, Cookies Policy, and Refund Policy.
- Reporting Violations
- Users are encouraged to report any suspected violations of these Terms and Conditions or potential security breaches to Horizons Tech.
Why This Section?
- Clear Expectations: Defines user obligations, reducing misunderstandings.
- Enhanced Security: Emphasizes the importance of account safety and lawful use.
- Professionalism: Promotes respectful interaction between users and the company.
Payment and Refund Policy
- Payment Methods
- Payments for services can be made using the available electronic payment options, including but not limited to:
- STC Pay
- Apple Pay
- MasterCard
- Mada
- Visa
- All payment transactions are processed securely through trusted payment gateways.
- Payment Confirmation
- Upon successful payment, an electronic receipt detailing the transaction will be sent to the email address registered with Horizons Tech.
- Users must ensure that their payment information is accurate to avoid processing delays.
- Failed Payments
- If a payment is declined due to insufficient funds, incorrect details, or any other issue, the user will receive an error message.
- Users may use an alternative payment method or contact their financial institution for resolution.
- Service Activation
- Services will be activated or initiated upon confirmation of payment, as specified in the service request.
- Refund Policy
- Eligibility for Refunds
Refunds are available under the following circumstances:
- Failure to deliver the service within the agreed timeline without valid justification.
- Delivery of a service that does not match the description outlined in the service request.
- Cancellation of the service by Horizons Tech due to unforeseen issues.
- Non-Refundable Cases
Refunds will not be granted under the following conditions:
- The user delays in responding to requests for information necessary to complete the service.
- More than 24 hours have passed since payment without a valid refund request.
- The user has already received and confirmed part of the service.
- Delays caused by force majeure events (e.g., natural disasters, internet outages).
- Refund Process
- Approved refunds will be processed within 14 business days from the date of approval.
- Refunds will be credited to the original payment method used unless otherwise agreed.
- Disputes and Resolution
- Users are encouraged to contact Horizons Tech’s support team for any billing discrepancies or refund-related concerns.
- Disputes will be reviewed on a case-by-case basis, and resolutions will be communicated within a reasonable timeframe.
- Additional Fees for Modifications
- Users are entitled to request up to two modifications free of charge, as long as the changes fall within the agreed service scope.
- Additional modifications beyond the included limit will incur an extra fee, which will be communicated in advance.
- Taxes and Additional Charges
- Users are responsible for any applicable taxes, duties, or other charges that may be required by local regulations.
Why This Section?
- Transparency: Clearly defines payment and refund processes to avoid disputes.
- Customer Confidence: Builds trust by detailing refund eligibility and timelines.
- Legal Protection: Minimizes risks of misuse and sets clear expectations for both parties.
Service Interruptions and Liability
- Planned Maintenance and Updates
- Horizons Tech may perform routine maintenance, system upgrades, or other updates that could temporarily interrupt service.
- Users will be notified of any planned interruptions in advance whenever possible.
- Unplanned Service Interruptions
- While Horizons Tech strives for uninterrupted service, unplanned disruptions may occur due to technical issues, force majeure events, or other unforeseen circumstances.
- The company will take reasonable steps to resolve such interruptions promptly but is not liable for delays caused by events outside its control.
- User Responsibility During Interruptions
- Users are encouraged to back up important data and maintain alternative means of communication in case of service interruptions.
- Users must report any issues promptly to Horizons Tech’s support team to ensure timely resolution.
- Limitations of Liability
- Horizons Tech is not liable for:
- Loss of revenue, data, or business opportunities caused by service interruptions.
- Damage to user devices or systems resulting from viruses, malware, or other harmful components transmitted through the service.
- Delays or failures caused by third-party services or providers.
- Force Majeure
- Horizons Tech is exempt from liability for service interruptions caused by events beyond its reasonable control, including but not limited to:
- Natural disasters (e.g., floods, earthquakes)
- Power outages
- Network or telecommunications failures
- Government actions or regulations
- Liability Cap
- In no event shall Horizons Tech’s total liability exceed the amount paid by the user for the specific service during the six months preceding the incident.
- Third-Party Links and Services
- Horizons Tech may provide links to third-party websites or services as a convenience.
- The company is not responsible for the availability, accuracy, or reliability of such external content, nor any damages resulting from their use.
- User Indemnification
- Users agree to indemnify and hold harmless Horizons Tech from any claims, damages, or losses arising from their misuse of the service, violation of the Terms, or breach of applicable laws.
- Dispute Resolution
- Any disputes arising from service interruptions or liability claims will be resolved through good-faith negotiations.
- If no resolution is reached, disputes will be subject to the governing laws outlined in these Terms and Conditions.
Why This Section?
- Clarity for Users: Clearly communicates Horizons Tech’s limitations and responsibilities during service disruptions.
- Legal Protection: Reduces the company’s exposure to liability while maintaining user trust.
- User Guidance: Provides actionable steps for users to protect their data and address interruptions.
Intellectual Property
- Ownership of Content
- All content, including but not limited to text, graphics, logos, icons, images, software, and other materials available on Horizons Tech’s website and services, is the exclusive property of Horizons Tech or its licensors.
- This content is protected under copyright, trademark, and other applicable intellectual property laws.
- Limited License to Users
- Horizons Tech grants users a non-exclusive, non-transferable, revocable license to access and use the services solely for personal or business purposes as outlined in these Terms and Conditions.
- Users may not modify, distribute, reproduce, or publicly display any content without prior written consent from Horizons Tech.
- User-Generated Content
- Users retain ownership of any content they submit through Horizons Tech’s platform, including but not limited to feedback, reviews, or project-related files.
- By submitting content, users grant Horizons Tech a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content for the purpose of providing the service or improving the platform.
- Prohibited Actions
Users are strictly prohibited from:
- Copying, distributing, or creating derivative works based on Horizons Tech’s content or services.
- Removing or altering copyright notices, trademarks, or other proprietary designations.
- Using Horizons Tech’s intellectual property to compete with its services.
- Trademarks
- All trademarks, service marks, and logos displayed on the platform are the property of Horizons Tech or its affiliates.
- Unauthorized use of these trademarks is strictly prohibited and may result in legal action.
- Infringement and Reporting
- Horizons Tech respects the intellectual property rights of others and expects users to do the same.
- If you believe that your intellectual property has been infringed upon, please contact info@horizonsstech.com with the following information:
- A description of the copyrighted work or trademark.
- The URL or location of the infringing content.
- Proof of ownership of the intellectual property.
- Your contact information.
- Consequences of Infringement
- Any unauthorized use of Horizons Tech’s intellectual property will result in the immediate termination of user access and may lead to legal proceedings.
- Users may also be held liable for damages, including legal fees incurred by Horizons Tech.
- Reservation of Rights
- Horizons Tech reserves all rights not expressly granted under these Terms and Conditions.
Why This Section?
- Clarity on Ownership: Clearly outlines what users can and cannot do with Horizons Tech’s intellectual property.
- Legal Safeguards: Protects the company’s rights and provides a framework for dealing with infringement.
- User Guidelines: Explains how users can use the platform’s content without violating terms.
Governing Law and Jurisdiction
- Governing Law
- These Terms and Conditions, as well as any disputes arising out of or related to the use of Horizons Tech’s website and services, shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of laws principles.
- Jurisdiction
- Any legal action or proceeding related to these Terms and Conditions shall be brought exclusively in the courts located in [City, Country/State].
- Users agree to submit to the personal jurisdiction of these courts and waive any objections based on venue or forum non conveniens.
- Dispute Resolution
- Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiations or mediation.
- If mediation fails, either party may proceed with formal legal action as outlined above.
- International Use
- Horizons Tech makes no representations that its services are appropriate or available for use in locations outside of [Country].
- Users accessing the platform from other jurisdictions are responsible for compliance with their local laws.
- Severability Clause
- If any provision in this section is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Why This Section?
- Legal Clarity: Clearly defines the applicable law and courts for resolving disputes.
- Streamlined Dispute Handling: Encourages resolution through mediation before resorting to legal action.
- Global Reach Considerations: Acknowledges users from different jurisdictions while protecting Horizons Tech’s legal interests.
Dispute Resolution Mechanism
- Good-Faith Negotiations
- In the event of any dispute, claim, or disagreement arising from or relating to the use of Horizons Tech’s services, the parties agree to first attempt to resolve the issue through good-faith negotiations.
- Either party may initiate this process by sending a written notice outlining the nature of the dispute and proposed resolution.
- Mediation
- If negotiations fail to resolve the dispute within [30] calendar days, the parties agree to submit the matter to mediation.
- Mediation will be conducted by a mutually agreed-upon neutral third party or through a recognized mediation service in [Country].
- The costs of mediation will be shared equally unless otherwise agreed.
- Arbitration (Optional)
- If mediation does not resolve the dispute, either party may request binding arbitration as an alternative to court proceedings.
- Arbitration will be conducted under the rules of [specific arbitration body, e.g., ICC, AAA, etc.], and the decision of the arbitrator shall be final and binding.
- Arbitration will take place in [City, Country], and the language of the proceedings shall be [Language].
- Exclusions
- This dispute resolution mechanism does not apply to disputes involving:
- Claims for injunctive relief.
- Violations of intellectual property rights.
- Collection of unpaid fees or amounts due.
- Legal Proceedings
- If the dispute is not resolved through mediation or arbitration, the parties may proceed with formal legal action as outlined under the Governing Law and Jurisdiction section.
- Confidentiality
- All communications, negotiations, and proceedings under this dispute resolution mechanism shall remain confidential and cannot be disclosed in any subsequent legal action without the prior written consent of both parties.
- Time Limitation
- Any claims or disputes must be raised within [12 months] from the date the issue arises, failing which the claim will be deemed waived.
Why This Section?
- Efficient Dispute Handling: Establishes a structured and cost-effective process for resolving disputes.
- Flexibility: Allows users and Horizons Tech to explore alternatives like mediation or arbitration before resorting to court.
- Clarity and Finality: Defines timelines and ensures disputes are handled confidentially and efficiently.
Termination of Services
- Termination by User
- Users may terminate their account or any service at any time by providing written notice to Horizons Tech via [contact method].
- Upon termination, users are responsible for any outstanding payments for services rendered up to the termination date.
- Certain data may be retained as required by law or for legitimate business purposes, as outlined in the Privacy Policy.
- Termination by Horizons Tech
Horizons Tech reserves the right to suspend or terminate a user’s account or services without prior notice in the following cases:
- Violation of Terms: Breach of any terms outlined in this agreement.
- Non-Payment: Failure to settle outstanding payments after repeated notifications.
- Fraudulent Activities: Engaging in or attempting fraudulent transactions or misuse of the platform.
- Unlawful Use: Use of services for illegal purposes, including but not limited to violating intellectual property rights, spamming, or hacking attempts.
- Inactive Account: Accounts deemed inactive for a period exceeding [X months] may be terminated to manage system resources.
- Effects of Termination
- Upon termination, access to the platform and all associated services will be revoked immediately.
- Any pending work, files, or services will no longer be accessible unless explicitly agreed otherwise.
- Users may be required to pay any outstanding dues, and Horizons Tech reserves the right to pursue legal action if necessary.
- Refunds Upon Termination
- Refunds for terminated services will be processed according to the Refund Policy outlined in this agreement.
- If a service is terminated due to a user’s violation of terms, no refunds will be issued.
- Reactivation of Services
- Users whose accounts have been terminated due to inactivity or non-payment may request reactivation by contacting customer support.
- Reactivation may be subject to verification processes and a reactivation fee, if applicable.
- Force Majeure
- Horizons Tech is not liable for any delay or failure to perform its obligations due to events beyond its reasonable control, such as natural disasters, government actions, or system outages.
Why This Section?
- Clarity: Clearly outlines circumstances under which services may be terminated by either party.
- Fairness: Balances the rights and responsibilities of both users and Horizons Tech.
- Transparency: Details post-termination obligations, including refunds and data access.
Third-Party Services
- Use of Third-Party Services
- Horizons Tech may integrate or offer services provided by third-party vendors, including but not limited to payment gateways, cloud storage, analytics tools, and marketing platforms.
- By using Horizons Tech’s platform, users acknowledge and agree to the terms and policies of these third-party services where applicable.
- Liability for Third-Party Services
- Horizons Tech is not responsible for the availability, performance, or accuracy of third-party services.
- Any issues, delays, or damages arising from third-party services are beyond Horizons Tech’s control and must be addressed directly with the third-party provider.
- Data Sharing with Third Parties
- To provide seamless services, Horizons Tech may share user data with trusted third-party vendors, in accordance with the Privacy Policy.
- Such sharing will only occur when necessary for delivering the requested service or complying with legal obligations.
- User Responsibility for Third-Party Accounts
- Users are responsible for maintaining their accounts with third-party services (e.g., payment platforms) and ensuring their security.
- Horizons Tech is not liable for any unauthorized access or misuse of third-party accounts.
- Changes in Third-Party Services
- Horizons Tech reserves the right to modify or discontinue the use of any third-party service at its discretion. Users will be notified of any significant changes that may affect their use of the platform.
- Third-Party Links
- The platform may contain links to third-party websites or resources. These links are provided for convenience, and Horizons Tech does not endorse or take responsibility for the content, practices, or availability of these external sites.
- Users access third-party links at their own risk and should review the terms and privacy policies of such websites.
Why This Section?
- Transparency: Clarifies the role of third-party services and sets expectations for users.
- Liability Management: Limits Horizons Tech’s responsibility for third-party performance or issues.
- User Awareness: Ensures users understand their obligations when interacting with external providers.
Force Majeure
- Definition of Force Majeure
- Horizons Tech shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters (e.g., earthquakes, floods, hurricanes).
- Acts of government or regulatory bodies (e.g., laws, orders, or restrictions).
- War, riots, or civil unrest.
- Pandemics or public health emergencies.
- Cyberattacks, system failures, or major internet disruptions.
- Labor disputes, strikes, or shortages of materials or resources.
- Impact of Force Majeure
- During a force majeure event, Horizons Tech’s obligations under the agreement will be suspended for the duration of the event.
- Users may experience delays, interruptions, or temporary unavailability of services, for which Horizons Tech shall not be held liable.
- Notification and Mitigation
- In the event of a force majeure, Horizons Tech will:
- Notify users as soon as reasonably possible regarding the nature of the event and its anticipated impact.
- Take reasonable steps to mitigate the effects of the event and resume normal operations as soon as feasible.
- Termination Option
- If a force majeure event persists for an extended period (e.g., more than 30 days), either party may terminate the affected services without penalty, provided written notice is given to the other party.
Why This Clause?
- Protects Horizons Tech: Shields the company from liability for events it cannot control.
- Sets Clear Expectations: Informs users about potential service disruptions and the company’s response.
- Flexibility for Long-Term Events: Allows termination if disruptions become prolonged and unmanageable.
Age Restrictions
- Minimum Age Requirement
- To access and use Horizons Tech’s services, users must be at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher.
- By using the services, you confirm that you meet this age requirement.
- Parental Consent for Minors
- If you are under the age of majority but at least 13 years old, you may only use the services under the supervision and consent of a parent or legal guardian.
- The parent or guardian will be responsible for ensuring compliance with these Terms and Conditions.
- Prohibited Use by Children Under 13
- Horizons Tech does not knowingly collect or allow the submission of personal information from users under 13 years of age.
- If we discover that such information has been collected without parental consent, we will take steps to delete it promptly.
- Account Termination for Violation
- Horizons Tech reserves the right to terminate any account found to be in violation of the age restrictions.
Why This Clause?
- Legal Compliance: Ensures adherence to global regulations like COPPA (Children’s Online Privacy Protection Act).
- Clear Guidance: Outlines acceptable age use and the responsibility of parents or guardians.
- Protection for Horizons Tech: Shields the company from liability related to minors accessing the platform improperly.
Accessibility Statement
- Commitment to Accessibility
Horizons Tech is committed to providing an inclusive and accessible digital experience for all users, regardless of their physical or technological abilities. We continuously work to ensure our website and services comply with recognized accessibility standards.
- Standards and Compliance
Our goal is to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outlines principles and techniques for making digital content accessible to people with disabilities, including those with visual, auditory, cognitive, or motor impairments.
- Features for Enhanced Accessibility
- Compatibility with screen readers and assistive technologies.
- Adjustable text sizes and contrast settings for improved readability.
- Keyboard navigation for users with limited motor capabilities.
- Captions and alternative text for multimedia content.
- Continuous Improvement
We regularly review and update our website to address any accessibility issues and improve user experience. We also welcome feedback from our users to help us identify and resolve potential barriers.
- Accessibility Support
If you encounter any difficulties accessing our services or have suggestions to enhance accessibility, please contact us at:
- Email: info@horizonsstech.com
- Phone: +966559014134
- Third-Party Content
While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content linked from our website. We encourage feedback on any challenges users encounter with such content.
Why This Clause?
- Inclusivity: Demonstrates Horizons Tech’s commitment to making its services available to everyone.
- Legal Compliance: Helps align with accessibility regulations like the Americans with Disabilities Act (ADA) or similar laws.
- User Engagement: Provides a channel for users to report accessibility issues, fostering trust and accountability.